Refund policy

Made to order — please choose carefully.
Every LeafHood piece is printed to order specifically for you. Because nothing is pre-made or restocked, we cannot offer returns or exchanges for change of mind, incorrect size selection, or fit preference. Please use the size guide on each product page before ordering.

When a claim is accepted
We only accept claims for items that arrive damaged, defective, or incorrect (wrong product, print, or size sent versus what you ordered).

Unboxing video is mandatory
To raise any claim, you must provide a single, continuous unboxing video that:
  - starts with the sealed, untampered package (shipping label visible), and
  - films the full opening without cuts or edits.

Claims without a clear, unedited unboxing video cannot be processed. This protects both you and us and lets us file the claim with our fulfilment partner.

How to raise a claim
Email leafhoodsupport@gmail.com within 48 hours of delivery with your order number, the unboxing video, and photos of the issue.
  
Resolution
Once verified, we'll send a free replacement (subject to availability). As our drops are limited (typically 250 per colourway), if your size or colourway is sold out, we'll issue a full refund or store credit instead.
  
Refunds are processed within 7 business days of approval to your original payment method (a further 5–10 business days to reflect, depending on your bank/UPI).

Cancellations
Once an order is placed, it cannot be cancelled. Please check your order before checking out.
  
Not eligible: change of mind, wrong size ordered, fit preference; used/washed/worn items or tags removed; claims after 48 hours; claims without a valid continuous unboxing video.

Questions? leafhoodsupport@gmail.com