Return Policy
Every LeafHood piece is printed to order — made for you the moment you place your order, with zero deadstock. Because of that, our returns are built around getting you a flawless piece rather than open-ended returns. Please read this before ordering, and check the size guide on each product page. Refund amounts, methods, and timelines are covered in our Refund Policy.
Made to order — change of mind, size & fit
As each item is produced individually once you order, we do not accept returns or exchanges for change of mind, an incorrect size chosen, or fit preference. Every product page has a detailed size guide — measure a tee you already own and compare before choosing. If you're between sizes or unsure, email us first and we'll help you pick.
What is eligible
We will replace or refund any item that arrives:
- Damaged or defective (a print, fabric, or stitching fault)
- Not what you ordered (wrong design, colour, or size sent)
- Lost or undelivered in transit (confirmed with the courier)
How to raise a return or claim
Email leafhoodsupport@gmail.com within 48 hours of delivery with:
- Your order number
- A single, continuous unboxing video that starts from the sealed, unopened package and clearly shows the issue
The unboxing video is required to process any damage, defect, or wrong-item claim — we can't approve a claim without it. This protects both you and us.
Do I need to ship the item back?
Not always. For most verified claims the unboxing video is enough and you won't need to post anything back. If we do need the item returned, we'll arrange it and cover the return shipping. Please don't ship anything back before we confirm.
Replacements & exchanges
Once your claim is verified, we'll offer a free replacement of the same item, or a full refund — your choice. Replacements are made to order and dispatched on the same 2-day timeline as a new order i.e 2 days to dispatch and then another 3 to 5 days for delivery. We do not offer exchanges for a different size or design.
Order cancellations & changes
Once an order is placed, it can be cancelled or changed only within 2 hours. After 2 hours the order moves into production and can no longer be cancelled, changed, or refunded for cancellation. To cancel within the window, email leafhoodsupport@gmail.com immediately with your order number.
Wrong or incomplete address
Please double-check your shipping address at checkout. Orders returned to us due to an incorrect or incomplete address, or repeated failed delivery attempts, may require you to cover re-shipping. We'll always reach out before re-sending.
Refunds
When a refund is the agreed outcome, it's handled under our Refund Policy — processed within 3 business days of approval, then a further 5–7 business days to reflect in your original payment method.
Questions?
Email leafhoodsupport@gmail.com — we reply to every message personally, usually within 48 hours on weekdays.